Roborock has been named the recipient of Canstar's 2026 Most Satisfied Customers award for robot vacuums, with Australian respondents rating the brand highest overall against competing robot vacuum makers.
The result rests on a Canstar survey of 354 Australians, who rated the robot vacuums they had owned or used over the previous three years. Categories covered Overall Satisfaction, Performance, Features and Functionality, Battery and Charging Performance, Design, Ease of Use and Value for Money. Roborock placed first and was the only brand to record five stars in every category assessed.
Danni Li, marketing lead at Roborock, said the company was honoured to receive the award. Li described success at the business as reducing the complexity of daily chores so customers have more time for what they enjoy, and said consumer feedback directly shapes the company's R&D priorities, including what users like, what they dislike and what they find slows them down at home. Li added that the award is particularly meaningful because it is decided by people who actually use robot vacuums.
New roller-mop models launched in Australia
Roborock recently launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia, both built around SpiraFlow 2.0, an upgrade to the company's original roller mop system. According to Roborock, the system uses 16 pressurised clean water outlets to spread clean water across the roller, spins the roller at 240RPM, applies 2.5 times downward mopping pressure, and adds pressurised 100°C self-cleaning fresh-water roller washing, which the company states delivers a 99% bacterial removal rate.
The flagship Saros 20 Flow has an 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which Roborock says can climb double-layer thresholds up to 8.8cm. AI RGB recognition identifies floor surfaces and types of mess in order to adjust cleaning. A DuoDivide main brush paired with dual lifting side brushes is claimed to reach a 0% hair tangling rate, and the new RockDock adds 100°C pressurised mop washing with automated detergent dispensing.
The Qrevo Edge 2 Flow is also 8.98cm tall, which Roborock describes as among the slimmest roller mop robot vacuums on the market, and pairs 35,000Pa HyperForce suction with the upgraded SpiraFlow 2.0 system. For pet-owning homes, the company claims a 100% hair pickup rate on floors and a 15% higher pet hair pickup rate. AI RGB recognition identifies floor types and spills and adjusts waterflow accordingly, and the vacuum detects carpet, lifting the roller mop by up to 15mm while an Automatic Roller Shield keeps carpets dry.