If you are not satisfied with the product you received, you can request a return form from Customer Service. Always include your order number! You can do this by sending an e-mail to the following e-mail address: firstname.lastname@example.org.
In this case, the order must meet the following conditions:
1. The order still contains all appropriate parts and components and the packaging arrived exactly as the product.
2. Normal handling of the product is evident, breakage due to careless handling is excluded.
3. Products for which hygiene is important have been thoroughly cleaned before being returned. Bikini, Lingerie, underwear and socks cannot be returned.
4. The product was found to be defective immediately upon receipt.
5. We are entitled to charge the customer for the return costs. Hello Comfy Shoes is not responsible for the return costs.
6. A return will be processed within 7 working days and if the conditions are met, the return will be officially confirmed within this period.
*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.
How can I return my order?
If your order meets the above conditions, you must do the following to start the returns process.
-Send an email to: email@example.com
-Make sure the email contains the following:
1. Order number
2. Reason for return request
3. Photo of the product in case of breakage
4. Customer's first name + surname
5. Customer's address
We will then speak to you and give you the return address.
Never send the return to the sender, we will send you the correct address after you ask us. You, the customer, are responsible for the shipping costs of returning the product.
Within 24 hours all packages can be cancelled without reason, please contact customer service at firstname.lastname@example.org or reply to your order confirmation.
** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE AT THE CUSTOMER'S EXPENSE.