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    Shipping Policy

    Shipping costs

    We pay the shipping costs for every order. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity required.

    Below is information on our delivery times.

    Processing time:

    - Once an order is placed, we need 1 - 3 working days to process it. During the week it takes one working day, but if you order on a Friday evening or weekend, it may take a little longer.

    Shipping time:

    - Once your order has been processed, it will be shipped. On average, delivery takes between 7 and 14 days.

    We aim to make the ordering and delivery process as easy as possible for our customers. However, should you have any questions or other problems, please do not hesitate to contact our customer service team. Below, we explain how your order is processed and delivered.

    Placing an order

    The ordering process at HelloComfyShoes is as simple as possible. First, you need to go to the product page and add the desired product to your shopping cart. To do this, click on the black "Add to basket" button.

    Here, it is important to check that you have chosen the right variants. If everything is in order, click on the "Proceed to checkout" box. On the information page, you need to enter the correct address details. Make sure all the information is correct. Once this information is filled in correctly, you can click on the "Continue shipping" button.

    On the "Shipping" page, you will have the opportunity to check the address details you have entered. You will also be reminded that every shipment is sent completely free of charge. As a token of our appreciation for our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the "Proceed to payment" box.

    In the payment options, you can choose between various payment methods. At HelloComfyShoes, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.

    - PayPal

    - Credit card (AMEX, Mastercard, Maestro, Visa)

    Once you have chosen the appropriate payment method, you must click on the "Complete order" box and you will be redirected to the payment method of your choice. Follow the instructions on this page to complete your order. In the unlikely event that you have any problems with your order, you can contact us at any time.

    Healthy Feet

    Wear our shoes and feel the improvement on your feet.

    Medical Approved

    Orthopaedically equipped & thoroughly tested.

    Free Size Exchanges

    Does the shoe not quite fit? Then you can exchange it for free!